Last updated: July 2026

This Refund Policy applies to all purchases from KROSSFA, a trading name of Gyantex Enterprise, based in Kumasi, Ghana. It forms part of our Terms of Service.

All Sales Are Final

Please read this policy carefully before placing your order.

Why We Have This Policy

Our textiles are cut, prepared, and supplied to order — very often for time-sensitive funeral arrangements. Once fabric has been cut or an order has been prepared for a specific customer, it cannot be restocked or resold.

This policy allows us to keep our prices fair and our stock reliable for families who need these textiles at short notice.

Before You Order

Because all sales are final, we encourage you to be sure before you confirm your order. We are always happy to help:

• Ask us questions about any fabric, colour, quantity, or size before you pay
• Request additional photographs of a product if you would like a closer look
• Confirm measurements and quantities carefully, especially for bulk or family orders
• Check your delivery address and phone number before confirming

Contact us on 024 686 0173 or WhatsApp — we would much rather answer your questions first than have you receive something that is not what you expected.

Colour and Fabric Variation

Textile colours may appear differently on different phones, screens, and lighting conditions. In addition, many of our fabrics are traditionally produced, so small differences in weave, print placement, and finish are natural characteristics of the material.

These natural variations are not considered defects and are not grounds for a refund or exchange.

Incorrect or Damaged Orders

We check every order before it leaves us. However, if you receive an order that is incorrect (not the item you ordered) or damaged in transit, please contact us within 24 hours of delivery.

When you contact us, please provide:

• Your name and order details
• Clear photographs showing the problem
• The packaging, where the item was damaged in transit

We will review the matter with you and, where we find that we sent the wrong item or that it arrived damaged through no fault of yours, we will work with you to put it right. Claims made after 24 hours may not be considered.

When We Will Refund

There are limited circumstances in which we will issue a refund:

• We cancel your confirmed order — for example, where we are unable to verify payment or delivery details
• An item becomes unavailable after you have paid — we will refund the amount paid for that item, or agree a substitute with you
• A pricing error occurred and you do not wish to proceed at the corrected price

Where a refund is due, it will be made using the same payment method you used, within a reasonable period after the refund is agreed.

Cancelling an Order

If you need to cancel, contact us as soon as possible. If your order has not yet been cut, prepared, or dispatched, we will do our best to accommodate you. Once an order has been prepared or dispatched, it cannot be cancelled.

Changes to This Policy

We may update this Refund Policy from time to time. The version published on this page at the time you place your order is the version that applies to that order. We will update the “Last updated” date whenever changes are made.

Governing Law

This Refund Policy is governed by the laws of the Republic of Ghana and forms part of our Terms of Service.