Last updated: July 2026

This Privacy Policy explains how Gyantex Enterprise, trading as KROSSFA (“KROSSFA”, “we”, “us”, or “our”), collects, uses, stores, and protects your personal information when you visit our website, contact us, or purchase our products.

KROSSFA is a Ghanaian business based in Kumasi, supplying traditional funeral textiles, ready-to-wear garments, and related accessories. We respect your privacy and are committed to handling your personal information lawfully, fairly, and transparently in line with the Data Protection Act, 2012 (Act 843) of Ghana.

By using our website or purchasing from us, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.

1. Information We Collect

We collect information that you provide to us directly, as well as certain information collected automatically when you use our website.

Information you give us

• Your name and contact details, including phone number, WhatsApp number, and email address
• Delivery address and any location details needed to fulfil your order
• Order details, including the products you purchase, quantities, and any special instructions
• Payment-related information you submit when completing a purchase
• Messages, enquiries, and correspondence you send us by phone, WhatsApp, email, or social media
• Account details, if you create an account on our website

Information collected automatically

• Your IP address, browser type, device type, and operating system
• Pages you visit on our website, time spent, and how you arrived at our site
• Cookies and similar technologies, as described in Section 6 below

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process, confirm, and fulfil your orders
• To arrange delivery of your products and communicate about delivery timing
• To process payments made by mobile money, card, or cash on delivery
• To respond to your enquiries, quotes, and customer service requests
• To keep records of transactions as required for business and tax purposes
• To improve our website, products, and customer experience
• To send you information about products, offers, or updates, where you have agreed to receive them
• To prevent fraud and protect the security of our website and business
• To comply with our legal obligations under Ghanaian law

3. Payment Information

We accept payment by mobile money, card, and cash on delivery.

Card and mobile money payments are processed by third-party payment providers. These providers handle your payment details directly and securely under their own privacy and security policies. KROSSFA does not store your full card number, PIN, or mobile money authentication details. We receive only the information needed to confirm that a payment has been made, such as a transaction reference and the amount paid.

For cash on delivery orders, we collect only the details required to deliver your order and record the payment.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We share it only where necessary, and only with:

• Delivery partners and couriers — your name, phone number, and delivery address, so your order can reach you
• Payment providers — to process and confirm your payment
• Service providers — such as our website hosting and technical support providers, who help us operate the website
• Legal and regulatory authorities — where we are required to do so by law, court order, or to protect our legal rights

Anyone we share your information with is expected to protect it and use it only for the purpose we shared it.

5. Data Security and Retention

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, and disclosure. Our website uses secure connections, and access to customer records is limited to authorised personnel.

However, no method of transmitting or storing information online is completely secure. While we work hard to protect your data, we cannot guarantee absolute security.

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, including meeting our record-keeping, accounting, and legal obligations. When information is no longer needed, we delete it or render it anonymous.

6. Cookies and Website Analytics

Our website uses cookies — small text files stored on your device — to help the site function properly, remember your preferences, and keep items in your shopping cart.

We may also use analytics and advertising technologies, such as Google Analytics and the Meta (Facebook) Pixel, to understand how visitors use our website and to show relevant advertising. These tools may collect information such as pages visited, time on site, device type, and general location. This information helps us improve our website and reach people who may be interested in our products.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect how parts of our website work, including the shopping cart and checkout.

7. Your Rights

Under Ghana’s Data Protection Act, 2012 (Act 843), you have the right to:

• Ask what personal information we hold about you
• Request that we correct information that is inaccurate or incomplete
• Request that we delete your personal information, where we are not required to keep it
• Object to your information being used for direct marketing
• Withdraw your consent at any time, where our use of your information is based on consent

To exercise any of these rights, contact us using the details at the end of this policy. We will respond to your request within a reasonable time.

8. Third-Party Links and Social Media

Our website and social media pages may contain links to other websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before sharing your information with them.

If you contact us through Facebook, WhatsApp, or another platform, that platform’s own privacy policy also applies to your use of it.

9. Children’s Privacy

Our website and products are intended for general audiences. We do not knowingly collect personal information from children without the consent of a parent or guardian. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or the law. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically.

11. Governing Law

This Privacy Policy is governed by the laws of the Republic of Ghana. Any dispute relating to this policy shall be subject to the jurisdiction of the courts of Ghana.